1 in 8 Billion troubleshooting: resume, import and save problems

Protect your records first

This guide covers this independent browser edition. If the page still works, export records using the backup guide. If an album upload failed at the ending, keep that page open and copy the summary. Clearing site data, reinstalling the browser or discarding a life should not be your first step.

Why does age not advance after I continue?

A resumed life starts paused. Resume playback first. In manual mode, a pending decision or input waits for your response; check whether its panel has been minimized. “Next decision” does not answer that decision for you. Automatic mode can handle choices, but is not an optimal-strategy solver.

Browsers may throttle timers in background tabs or while a phone is locked. Return the page to the foreground before judging progress. Time spent away is not necessarily simulated time. Closing the page does not keep a life running on the server. See the pace and mode guide.

What if the page is blank, unresponsive or keeps loading?

Check connectivity and that JavaScript is allowed. A regular browser window is generally easier to use for persistent records than an embedded messaging-app browser. On small screens, expand the navigation menu. After backing up, try reloading or opening the same domain in a regular browser.

If another browser works, that does not move your original save there: export from the original browser to continue it elsewhere. This site needs no APK, extension or unlock utility. Full offline operation is not promised; sharing, account albums and payments need a connection.

Why is a transfer code unreadable or a file ignored?

Use the complete code or file exported by this site’s “Move records”, not a screenshot, page URL or another game’s save. Check for truncated text. The file picker accepts text or JSON files and currently requires a file smaller than 5,000,000 bytes. Files above the limit are not imported.

If an import reports success but records are absent after reload, check that site storage is allowed, that you are in the intended browser, and that the backup actually contains an unfinished life. A message alone cannot guarantee persistent storage when the browser blocks writes. Keep the original file rather than repeatedly overwriting your only backup.

Why is my album empty, or why am I asked to buy again?

Check that you are signed into the purchasing account and that payment completed. Pending or refunded orders do not grant an active pass. Do not purchase again just to troubleshoot. Classroom mode does not automatically upload endings, and buying a pass does not backfill previous free history.

For an album-save failure, keep the ending page open, note the message and copy the summary. There is no manual retry control; refreshing can lose the detailed timeline. Network, account, service or record-limit problems require individual checks; a generic error does not identify the cause. Support can help investigate an order or save issue, but do not send passwords, full card details or a full transfer code.

Why can I not share, or find a published life?

Classroom mode hides the publish control. A life already published displays its shared status. If a normal-mode request fails, check the connection and wait before trying again rather than submitting rapidly. Reports can hide public records; absence from the public list does not mean a private album entry was deleted.

Why do music or copying not work?

Check the game’s music preference, device volume and browser sound restrictions, then interact with the page. Copying depends on clipboard permission; manually select the transfer code or save it as a file instead. Changing language reloads the page. Saved game state remains in the same browser, but your own notes are not automatically translated.

What should I include in a support request?

Use the contact page. Include the page, language, device and browser, time, reproduction steps and an error screenshot without private details. Say whether you used normal or classroom mode and whether the life was ongoing or ended. An order identifier helps with payment issues. Do not use the public memorial for account support.